NRI & NRP Matrimonial, Online Match Making Services - Online Support

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Online Support

Important

Membership Not Approved

If it has been 24 hours and your membership has not been approved, please immediately open a ticket.

Attention Paypal Members

Paypal does not let us know the email address you registered at www.shadi.com If you have used a different email address than your paypal address, please open a ticket to let us know.

Before contacting us please read the faq as it contains most commonly asked questions. If you still do not find the answer, write to us and WAIT 24 hours for a reply.

Support questions

	Latest Questions

	I am trying to pay. I don't know what is csc?

	How secure is my credit card information on shadi^®.com?

	Where are my email messages being sent?

	I am not getting good response from the site what can I do?

	Frequently Asked Questions

	What are your registration charges?

	How do I become a member?

	Do you charge for membership?

	Do you offer free membership?

	Approval time for free membership?

	How do I pay?

	I paid by paypal but my membership is still not approved?

	How do I upgrade my membership?

	I have lost my password. Can you send it to me?

	How do I upload my photo?

	Can I change my email address?

	I don't like people to see my name. What can I do?

	What is your refund policy?

	What credit cards do you accept?

	I have paid by credit card subscription charges and did not receive confirmation email of payment.

Payment Queries

How do I pay?

I paid by paypal but my membership is still not approved?

Membership Queries

How do I become a member?

Do you charge for membership?

Do you offer free membership?

Photos & security

I don't like people to see my name! What can I do?

How do I upload my photo?

Our address is as follows:

Shadi^®.com,
P. O. Box 251,
Hopewell Junction,
New York, 12533.

For support and membership inquiries please

Fax only: 845-625-1579

Q. What do you mean by csc in credit card payment?

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The card security code (CSC) is usually a 3 - or 4 - digit number, which is not part of the credit card number. The CSC is typically printed on the back of a credit card (usually in the signature field).

Q. How secure is my credit card information on shadi.com^TM?

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1. shadi^®.com uses www.verisign.com payment gateway. (the number one internet payment processor in the world.)
2. Your credit card details are not recorded by our site.
3. When you enter your credit card details you will notice a lock sign at the bottom of the page. This is the same security used by banks.

Q. Where are my email messages being sent?

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All email messages generated by the site are sent to the registered email address of the member as well as to the inbox section of shadi^®.com

Q. I am not getting good response from the site. What can I do?

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1. Improve the personal profile by writing something interesting from the point of
view of the reader.
2. We cannot stress enough... UPLOAD your picture. The best pictures are the ones that prove you are in fact in the country you say you are.
3. DON'T be a wall flower. Write to as many people as you can. Visit the site often to find new members.

Remember! Getting married is a life changing decision. Good things take time. Better to get to know the person first!

Q. What are your registration charges?

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Registration charges are available on www.shadi.com/MembershipPackages.aspx

Membership Payment in US Dollars

Membership	Durations	Membership Payment in US$
3 Star	3 Months	60
4 Star	6 Months	90
5 Star	12 Months	120

Q.How do I become a member?

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Click the registration link and fill the form. After you click the submit button you will receive an email telling you how to proceed.

Q. Do you charge for membership?

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Yes we do. Our charges and membership details are available on the member packages page. Visit our Membership Packages page.

Q. Do you offer free membership?

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Yes, we offer free membership on limited basis.

Q. Approval time for free membership?

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Free members are approved if the profile is well written. There is a waitlist period of 10 days. Member is informed by email if his/her free membership is approved. Please do not write to us for approval.

Q. How do I pay?

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We accept Visa and Master Card.

Q. How do I upgrade my membership?

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You can write to us through the contact form or click the upgrade link on your welcome page.

Q. I have lost my password. Can you send it to me?

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You need to go to http://www.shadi.com/public/forgotpassword.aspx. Type in your email address and the password will be sent to your mailbox.

Q. How do I upload my photo?

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Go to www.shadi.com and login. On the welcome page, click personal profile. You will see the link to upload your photo. Click on it and follow the instructions there. Still having problems? Write to using our customer support system

Q. Can I change my email address?

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Yes you can. Just write to us from the email you registered from requesting the change.

Q. I don't like people to see my name. What can I do?

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1. You can hide your profile.
2. You can write to us and we will change the name for you.

Q. What is your refund policy?

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We provide 50% refund if the member informs us within 48 hours. There is no refund at all after 48 hours.

Q. What credit cards do you accept?

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We accept Visa and Mastercard. Most ATM cards with the Visa or Master card logo can also be used.

Q. I have paid by credit card subcription charges and did not receive confirmation email of payment?

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On payment by credit card you will receive order confirmation email keep this email safely. If you did not receive the order confirmation email, your credit card was not processed. Please login and choose the payment by credit card and continue the payment process.

Q. I paid by paypal but my membership is still not approved?

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Please click here and give us your paypal email address as well as the address you used to become a member at www.shadi.com


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