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We accept phone messages and will respond to your support request either by calling you back or by emailing to your registered email address. We only respond to phone messages that provide either their profile number or their registered email address. If you are not a member and would like to contact us, please open a support ticket.

Remember and Important.
No profile number or no email address = no response.

Online Help 24/7

Important
Membership Not Approved
If it has been 24 hours and your membership has not been approved, please immediately open a ticket.
Attention Paypal Members
Paypal does not let us know the email address you registered at www.shadi.com If you have used a different email address than your paypal address, please open a ticket to let us know.
Rude and uncivilised language
We don't allow any rude or uncivilized language on our website. Any complaint or view of such language will cause members to be deleted without any recourse. This includes free and paid members. Paid members will not receive refund if found to be using such language to members or to staff.
Before contacting us please read the faq as it contains most commonly asked questions. If you still do not find the answer, write to us and WAIT 12 hours for a reply.
Support questions
  Frequently Asked Questions
   
Allow Free Membership Are all people allowed to become members?
Allow Free Membership What is the cost of membership?
Allow Free Membership Can i meet my life partner online?
Allow Free Membership How to become successful on shadi.com in 4 simple steps?
Allow Free Membership What are the rights of Premium members?
Allow Free Membership What are the rights of Free members?
Allow Free Membership How do I receive a refund?
Allow Free Membership What is the difference between a free and premium member?
Allow Free Membership How do I pay for my membership?
Allow Free Membership What is the difference between free and premium member?
Allow Free Membership I am trying to pay. I don't know what is csc?
Allow Free Membership How secure is my credit card information on shadi®.com?
Allow Free Membership Where are my email messages being sent?
Allow Free Membership What are your registration charges?
Allow Free Membership How do I become a member?
Allow Free Membership Do you charge for membership?
Allow Free Membership Do you offer free membership?
Allow Free Membership Approval time for free membership?
Allow Free Membership I paid by paypal but my membership is still not approved?
Allow Free Membership How do I upgrade my membership?
Allow Free Membership I have lost my password. Can you send it to me?
Allow Free Membership How do I upload my photo?
Allow Free Membership Can I change my email address?
Allow Free Membership I don't like people to see my name. What can I do?
Allow Free Membership What credit cards do you accept?
Allow Free Membership I have paid by credit card subscription charges and did not receive confirmation email of payment.
Allow Free Membership How to cancel paypal subscription?
Allow Free Membership How can I get the "Facebook Verified" logo on my profile?
Allow Free Membership How to verify my contact number?
Allow Free Membership How can I delete my profile?
Allow Free Membership How do I view shadi.com on my TV?
Allow Free Membership Do you provide marriage counseling services?
Allow Free Membership Do you provide dating services?
   
Membership Queries
How do I become a member?
Do you charge for membership?
What are your registration charges?
Do you offer free membership?
Photos & security
I don't like people to see my  name! What can I do?
How do I upload my photo?
shadi.com
Dating Service
Refund Policy
Mailing address
15500 Voss Road,
Suite 626
Sugar Land, TX 77498

Office Hours 9 AM to 12 PM CST
Closed Saturday, Sunday and other
Texas and Federal holidays.
Q. Are all people allowed to become members?
A.Shadi.com does not discriminate regarding caste, color, religion or in any way. We believe all people are the same and deserve the chance to enjoy the success of an arranged marriage through shadi.com.
 
Q. What is the cost of membership?
A.3 star membership costs $90 and is valid for 3 months, 4 star membership costs $160 and is valid for 6 months, and 5 star membership costs $190 and is valid for 12 months.
 
Q. Can I meet my life partner online?
A.Yes, you can find your life partner online. Thousands of people have so why not you? Online matchmaking is changing the way people look for marriage partners. Be part of the change.
 
Q. How to become successful on shadi.com in 4 simple steps?
Your Personal Profile

Give as much information as you can about yourself and the expectations you have about the person you are searching as your potential life partner. Well written profiles have higher chances of success. Try to keep your profile current.

Your photo

Your profile is incomplete if does not have a photo. A good picture is worth thousand words. We are baffled why some of the members are shy about uploading photo. Here you are about to make the most important decision of your life yet, many still do not post photos. You do it on Facebook why the hesitation on online matchmaking. It also important to upload a picture which clear, current and the one you like most. In other words post a picture which is the most flattering.

Become a premium member

If you are really serious and want to communicate effectively become a premium member. Free member can only express interest and reply to messages sent by premium member.

Have a responsible attitude

Check your mail for messages and reply back as soon as possible. Login to the site for new members, you never know one of them may become your life partner. Remember being persistent and having responsible attitude has never hurt anyone.  Shadi.com is like a river. New members register every day. Checking back often improves the chance of finding the ideal partner.
 
Q. What are the rights of Premium members?

A.Premium members are approved on ASAP basis.
They can write personal messages in their own words. Power to communicate via email, use shadi messenger and send Sms to other members.  
Priority display of premium member profiles on the searches. 
Highlighted display of their matrimonial advertisements.
Upload photos in the photo gallery maximum five pictures

They can view contact details of members who have allowed to view contact details

 
Q. What are the rights of Free members?

A.They can register themselves free.
Upload photos in the photo gallery maximum five pictures.
They express interest for free.

It should be noted shadi.com will only approve members who have a well written and complete profile or there is a star member looking for someone similar.
 
Q. How do I receive a refund?

Please apply for refund by clicking here our Refund Policy team to request a refund.

Please read carefully the following before writing to us regarding the refund.

Refund requests must be sent in polite language to our support team. Rude or abusive language will cause your ticket to be deleted. Thank you in advance for your cooperation.

For administrative work setting up your paid account, You will be charged 20% of the membership cost or a minimum of $20.

  1. 1. Shadi.com allows refund requests in the First 2 Days after the purchase of your subscription.
  2. 2. If you have used the paid services like sending messages, viewing phone numbers, etc, your refund request will not be considered.

It takes a week to 10 days before you see the returned amount in your bank. We have no control over this process. click here.

 
Q. What is the difference between a free and premium member?

Premium members get approved immediately after they have submitted their profile and payment is received. They have all the privileges to correspond with members. Get higher ranking in searches.

Free members have to wait 24 hours for membership approval. Their privileges are limited.

 
Q. How do I pay for my membership?

Payments to Premium memberships can be made by Visa, Master Card, Discover, American Express, Paypal and most ATM cards with the Visa or Mastercard logo.

 
Q. What is the difference between free and premium member?

Premium members are approved as soon as they submit their profile and payment is received within 2 mintues. They can login and start contacting the members. Free members have to wait at least 24 hrs for approval of their membership. They will not be able to write personal messages,use shadi messenger and sms services

 
Q. What do you mean by csc in credit card payment?
The card security code (CSC) is usually a 3 - or 4 - digit number, which is not part of the credit card number. The CSC is typically printed on the back of a credit card (usually in the signature field).
 
Q. How secure is my credit card information on shadi.com®?
1. shadi®.com uses Elavon (formerly NOVA Information Systems) payment gateway. (the number one payment processor in the world.) For our paypal members we also support paypal.com
2. Your credit card details are not recorded by our site.
3. When you enter your credit card details you will notice a lock sign at the bottom of the page. This is the same security used by banks.
 
Q. Where are my email messages being sent?
All email messages generated by the site are sent to the registered email address of the member as well as to the inbox section of shadi®.com
 
Q. What are your registration charges?

Registration charges are available on www.shadi.com/payment.htm

Membership Payment in US Dollars

Membership
Durations
Membership Payment in US$
3 Star 3 months 100
4 Star 4 months 130
5 Star 5 months 150
 
Q.How do I become a member?
Click the registration link and fill the form. After you click the submit button you will receive an email telling you how to proceed.
 
Q. Do you charge for membership?
Yes we do. Our charges and membership details are available on the member packages page. Visit our Membership Packages page.
 
Q. Do you offer free membership?
Yes, we offer free membership on limited basis.
   
Q. Approval time for free membership?
Free members are approved if the profile is well written. There is a waitlist period of 10 days. Member is informed by email if his/her free membership is approved. Please do not write to us for approval.
 
Q. How do I upgrade my membership?
You can write to us through the contact form or click the upgrade link on your welcome page.
 
Q. I have lost my password. Can you send it to me?
You need to go to https://www.shadi.com/forgot_password.htm. Type in your email address and the password will be sent to your mailbox.
 
Q. How do I upload my photo?
Go to www.shadi.com and login. On the welcome page, click personal profile. You will see the link to upload your photo. Click on it and follow the instructions there. Still having problems? Write to using our customer support system
 
Q. Can I change my email address?
Yes you can. Just write to us from the email you registered from requesting the change.
 
Q. I don't like people to see my name. What can I do?
1. You can hide your profile.
2. You can write to us and we will change the name for you.
 
Q. What credit cards do you accept?
We accept Visa and Mastercard. Most ATM cards with the Visa or Master card logo can also be used.
 
Q. I have paid by credit card subcription charges and did not receive confirmation email of payment?
On payment by credit card you will receive order confirmation email  keep this email safely. If you did not receive the order confirmation email, your credit card was not processed. Please login and choose the payment by credit card and continue the payment process.
 
Q. How to cancel paypal subscription?
Canceling a subscription cancels all future scheduled payments of that subscription. A subscription can be canceled up to the day of the next scheduled payment.

1. Log in to your PayPal account.
2. Click the My Account tab.
3. Click the History subtab.
4. Click More filters, select Subscriptions and agreements, and then click Subscriptions.
5. Change the date back to the year the subscription was created, and then click Show.
6. Click Details next to the subscription.
7. Click Cancel Subscription.

For further information, please visit paypal help page by clicking here.
 
Q. How can I get the "Facebook Verified" logo on my profile?
Its very simple. Just login to Shadi.com & provide us your facebook profile link by visiting this page & follow the instructions.
 
Q. How to verify my contact number?
Goto to the SMS link on your welcome page. Choose your service provider and enter your cell number.
You will receive a text message enter the number on the website.
 
Q. How can I delete my profile?
1. Click on the button saying 'Online Help 24/7' (on the Top left of your home page)
2. In the drop down bar click on the last option saying 'Delete my Profile'
3. There you have to write you shadi.com account password and Choose a reason among the 3 reasons given.
4. Click on the Red Button saying 'Del
 
Q. How do I view shadi.com on my TV?
There are many ways to do this. You can connect to your TV using the USB or HDMI cable or you can Chromecast your entire desktop to your TV using Google Chromecast device.
 
Q. Do you provide marriage counseling services?
We do provide marriage counseling services to our single, divorced, widowed and separated members though articles written specifically to help members overcome hurdles towards finding their potential partners. Please visit blog.shadi.com to view various articles that may be helpful.
 
Q. Do you provide dating services?
We provide dating services to people with the goal of marriage. Our dating services include providing matching profiles to members and allowing paying member to contact or be contacted by other members for the purpose of meeting (dating) to establish compatibility.