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We accept phone messages and will respond to your support request either by calling you back or by emailing to your registered email address. We only respond to phone messages that provide either their profile number or their registered email address. If you are not a member and would like to contact us, please open a support ticket.

Remember and Important.
No profile number or no email address = no response.

You can leave a message at 845-790-5480 or fax us at 845-625-1579

Online Help 24/7
   
   
  Important  
Membership Not Approved
If it has been 24 hours and your membership has not been approved, please immediately open a ticket.
Attention Paypal Members
Paypal does not let us know the email address you registered at www.shadi.com If you have used a different email address than your paypal address, please open a ticket to let us know.
     
Before contacting us please read the faq as it contains most commonly asked questions. If you still do not find the answer, write to us and WAIT 12 hours for a reply.
Support questions
  Frequently Asked Questions
   
Are all people allowed to become members?
Can i meet my life partner online?
How to become successful on shadi.com in 4 simple steps?
What are the rights of Premium members?
What are the rights of Free members?
How do get refund on membership?
How do I pay for my membership?
What is the difference between free and premium member?
I am trying to pay. I don't know what is csc?
How secure is my credit card information on shadi®.com?
Where are my email messages being sent?
What are your registration charges?
How do I become a member?
Do you charge for membership?
Do you offer free membership?
Approval time for free membership?
I paid by paypal but my membership is still not approved?
How do I upgrade my membership?
I have lost my password. Can you send it to me?
How do I upload my photo?
Can I change my email address?
I don't like people to see my name. What can I do?
What credit cards do you accept?
I have paid by credit card subscription charges and did not receive confirmation email of payment.
How to cancel paypal subscription?
How can I get the "Facebook Verified" logo on my profile?
How to verify my contact number?
   
Membership Queries
How do I become a member?
Do you charge for membership?
Do you offer free membership?
Photos & security
I don't like people to see my  name! What can I do?
How do I upload my photo?
 
Our address is as follows:

Shadi®.com,
2631 Brazos Ridge Dr.,
Sugar Land,
TX 77479.
Tel : 832 421 7117
For support and membership inquiries:

Support



Q. Are all people allowed to become members? Back to top
A.Shadi.com does not discriminate regarding caste, color, religion or in any way. We believe all people are the same and deserve the chance to enjoy the success of an arranged marriage through shadi.com.
 
Q. Can I meet my life partner online? Back to top
A.Yes, you can find your life partner online. Thousands of people have so why not you? Online matchmaking is changing the way people look for marriage partners. Be part of the change.
 
Q. How to become successful on shadi.com in 4 simple steps? Back to top
Your Personal Profile

Give as much information as you can about yourself and the expectations you have about the person you are searching as your potential life partner. Well written profiles have higher chances of success. Try to keep your profile current.

Your photo

Your profile is incomplete if does not have a photo. A good picture is worth thousand words. We are baffled why some of the members are shy about uploading photo. Here you are about to make the most important decision of your life yet, many still do not post photos. You do it on Facebook why the hesitation on online matchmaking. It also important to upload a picture which clear, current and the one you like most. In other words post a picture which is the most flattering.

Become a premium member

If you are really serious and want to communicate effectively become a premium member. Free member can only express interest and reply to messages sent by premium member.

Have a responsible attitude

Check your mail for messages and reply back as soon as possible. Login to the site for new members, you never know one of them may become your life partner. Remember being persistent and having responsible attitude has never hurt anyone.  Shadi.com is like a river. New members register every day. Checking back often improves the chance of finding the ideal partner.
 
Q. What are the rights of Premium members? Back to top

A.Premium members are approved on ASAP basis.
They can write personal messages in their own words. Power to communicate via email, use shadi messenger and send Sms to other members.  
Priority display of premium member profiles on the searches. 
Highlighted display of their matrimonial advertisements.
Upload photos in the photo gallery maximum five pictures

They can view contact details of members who have allowed to view contact details

 
Q. What are the rights of Free members? Back to top

A.They can register themselves free.
Upload photos in the photo gallery maximum five pictures.
They express interest for free.

It should be noted shadi.com will only approve members who have a well written and complete profile or there is a star member looking for someone similar.
 
Q. How do get refund on membership? Back to top

If you wish to refund your membership fees, this will not be done by calling us on phone. 

Shadi.com will refund 50% of the amount paid if applied for within 72 hours of taking membership. Once you have written to members there is no refund. Request for refund can be made by using contact us form. It will take one business day to get your refund from Mon to Friday
 
Q. How do I pay for my membership? Back to top

Payments to Premium memberships can be made by Visa, Master Card, Discover, American Express, Paypal and most ATM cards with the Visa or Mastercard logo.

 
Q. What is the difference between free and premium member? Back to top

Premium members are approved as soon as they submit their profile and payment is received within 2 mintues. They can login and start contacting the members. Free members have to wait at least 24 hrs for approval of their membership. They will not be able to write personal messages,use shadi messenger and sms services

 
Q. What do you mean by csc in credit card payment? Back to top
The card security code (CSC) is usually a 3 - or 4 - digit number, which is not part of the credit card number. The CSC is typically printed on the back of a credit card (usually in the signature field).
 
Q. How secure is my credit card information on shadi.com®? Back to top
1. shadi®.com uses Elavon (formerly NOVA Information Systems) payment gateway. (the number one payment processor in the world.) For our paypal members we also support paypal.com
2. Your credit card details are not recorded by our site.
3. When you enter your credit card details you will notice a lock sign at the bottom of the page. This is the same security used by banks.
 
Q. Where are my email messages being sent? Back to top
All email messages generated by the site are sent to the registered email address of the member as well as to the inbox section of shadi®.com
 
Q. What are your registration charges? Back to top

Registration charges are available on www.shadi.com/payment.htm

Membership Payment in US Dollars

Membership
Durations
Membership Payment in US$
3 Star 3 months 85
4 Star 6 months 128
5 Star 1 year 176
 
Q.How do I become a member? Back to top
Click the registration link and fill the form. After you click the submit button you will receive an email telling you how to proceed.
 
Q. Do you charge for membership? Back to top
Yes we do. Our charges and membership details are available on the member packages page. Visit our Membership Packages page.
 
Q. Do you offer free membership? Back to top
Yes, we offer free membership on limited basis.
   
Q. Approval time for free membership? Back to top
Free members are approved if the profile is well written. There is a waitlist period of 10 days. Member is informed by email if his/her free membership is approved. Please do not write to us for approval.
 
Q. How do I upgrade my membership? Back to top
You can write to us through the contact form or click the upgrade link on your welcome page.
 
Q. I have lost my password. Can you send it to me? Back to top
You need to go to http://www.shadi.com/forgot_password.htm. Type in your email address and the password will be sent to your mailbox.
 
Q. How do I upload my photo? Back to top
Go to www.shadi.com and login. On the welcome page, click personal profile. You will see the link to upload your photo. Click on it and follow the instructions there. Still having problems? Write to using our customer support system
 
Q. Can I change my email address? Back to top
Yes you can. Just write to us from the email you registered from requesting the change.
 
Q. I don't like people to see my name. What can I do? Back to top
1. You can hide your profile.
2. You can write to us and we will change the name for you.
 
Q. What credit cards do you accept? Back to top
We accept Visa and Mastercard. Most ATM cards with the Visa or Master card logo can also be used.
 
Q. I have paid by credit card subcription charges and did not receive confirmation email of payment? Back to top
On payment by credit card you will receive order confirmation email  keep this email safely. If you did not receive the order confirmation email, your credit card was not processed. Please login and choose the payment by credit card and continue the payment process.
 
Q. How to cancel paypal subscription? Back to top
Canceling a subscription cancels all future scheduled payments of that subscription. A subscription can be canceled up to the day of the next scheduled payment.

1. Log in to your PayPal account.
2. Click the My Account tab.
3. Click the History subtab.
4. Click More filters, select Subscriptions and agreements, and then click Subscriptions.
5. Change the date back to the year the subscription was created, and then click Show.
6. Click Details next to the subscription.
7. Click Cancel Subscription.

For further information, please visit paypal help page by clicking here.
 
Q. How can I get the "Facebook Verified" logo on my profile? Back to top
Its very simple. Just login to Shadi.com & provide us your facebook profile link by visiting this page & follow the instructions.
 
Q. How to verify my contact number? Back to top
Goto to the SMS link on your welcome page. Choose your service provider and enter your cell number.
You will receive a text message enter the number on the website.